Welcome to the website of Aurora Ideas Espacios (“Aurora”). These terms and conditions govern the use of our website, the browsing of its content, the download of catalogs and any requests made through our contact channels.
1. About this website
This website allows you to learn about what Aurora offers in interior design, decor and furniture, explore our categories and collections, find information about our stores and contact our team.
The website is currently for information purposes only and does not allow purchases to be completed or payments to be made online.
2. Use of the website
Users agree to use the website lawfully, respectfully and in accordance with these terms.
It is not permitted to take any action that affects its operation or security, attempt to gain unauthorized access to systems or data, impersonate others, introduce malicious content or use the forms to send fraudulent messages or unsolicited advertising.
3. Information about products and services
Aurora strives to keep the information on the website clear, accurate and up to date. The availability of products, materials, finishes, dimensions and services must be confirmed with our team before placing an order or commissioning a project.
Photographs of interiors may include accessories and decorative items that are not part of the product offered. Colors and textures may look different depending on the screen, the lighting and the inherent characteristics of each material.
These differences do not replace the specifications agreed with the customer, nor do they limit the customer’s rights regarding products that do not match what was offered.
4. Catalogs and collections
The catalogs, magazines and other materials available on the website are provided for reference and inspiration.
Their publication or download does not constitute a stock reservation, a confirmation of availability or the acceptance of an order. Product features and commercial terms must be verified with Aurora.
Any offers or promotions published will be subject to the validity period, availability and conditions expressly stated.
5. Enquiries and quotes
Submitting a form, a request for information or a message through our customer service channels does not constitute confirmation of a purchase, the reservation of a product or the hiring of a service.
The terms of each transaction will be set out in the corresponding quote or proposal, including, where applicable, products or services, prices, currency, taxes, validity, payment terms, lead times and additional costs.
Any contract will be subject to acceptance of the corresponding terms and to the rights granted by applicable law.
6. Custom-made products and interior design projects
Custom-made products, tailoring work, curtains, installations and interior design projects require an individual assessment.
Before work begins, the dimensions, materials, designs, finishes, scope, budget and terms of the project must be defined and approved, as applicable.
Changes requested after approval may affect the price or the delivery time. Aurora will communicate any such variations for acceptance before carrying out the changes.
Cancellation, delivery, installation and warranty terms will be provided before contracting, in accordance with consumer rights.
7. Forms and communications
Users must provide truthful information and the details needed to handle their request. If they share another person’s details, they must be authorized to do so.
Aurora will use the information provided to answer enquiries, prepare quotes, follow up on requests and manage the corresponding business relationship.
Sending promotional communications will require the corresponding consent. Users may ask to stop receiving them through the mechanism indicated in those communications or through our contact channels.
Sending an enquiry or downloading a catalog does not, in itself, imply consent to receive advertising.
8. Personal data protection
Aurora will process the personal data received through the website in accordance with applicable law and for the purposes stated at the time of collection.
Where necessary to handle a request or provide a service, technology or operational providers acting on Aurora’s behalf may be involved, subject to the applicable confidentiality and data protection obligations.
Users may contact Aurora to request access to, rectification or erasure of their data, and to exercise any other rights that may apply. Some requests may be subject to legal data retention obligations.
9. Intellectual property
The trademarks, logos, texts, photographs, videos, designs, catalogs and other content on the website belong to Aurora or to their respective owners.
Users may view the content and download the materials expressly made available, for personal use or to evaluate a potential purchase or project.
Their reproduction, modification, distribution or commercial use requires the prior authorization of the corresponding owner, except for uses permitted by law.
10. Links to external platforms
The website may include links to social networks, maps, messaging services and other external platforms.
Use of these platforms is subject to their own terms and privacy policies. Aurora does not control their content or operation, without prejudice to any liability it may legally bear.
11. Website availability
Aurora will endeavor to keep the website available and in proper working order. However, interruptions may occur due to maintenance, updates or technical issues.
If an issue affects the submission of an enquiry or request, users may contact our stores directly to confirm it was received.
Nothing in these terms excludes any liability that cannot be limited by law or restricts consumer rights.
12. Updates to these terms
Aurora may update these terms to reflect changes to the website, its features or applicable regulations. The current version will be available on this page and will show its date of update.
Changes will not retroactively alter the terms of transactions previously agreed. Where new acceptance must be obtained or additional information provided, this will be done through the appropriate means.
13. Governing law and complaints
These terms are governed by the laws of the Dominican Republic.
Users may address their enquiries or complaints to Aurora through our customer service channels, without prejudice to their right to contact Pro Consumidor or the competent authorities and courts.
14. Contact
Aurora Ideas Espacios
You can also reach us through the contact form available on this website.